Stephen Spencer + Associates
The Brief
SS+A is a customer experience consultancy crafted to drive enterprise growth in cultural and retail sectors. They organisations adapt and flourish in changing markets by innovating products, services, and experiences for evolving customer demands.
In February 2024, Buy-From was commissioned to create a brand strategy for SS+A, one that really honed key messaging, target market, and positioned the organisation effectively within the retail, cultural, and heritage sectors.
What We Did
The work we carried out required a deep dive into the cultural, retail, and destination brands SS+A either work with, who with whom they are looking to work. The strategic work created communications that showcase the way in which the organisation enables their key customers to achieve commercial sustainability by elevating customer experience.
What They Said
We achieve this through the power of collaboration – SS+A is a network of the very best in their fields of expertise, who combine to create a dynamic proposition that can deliver incredible results that guarantee commercial sustainability, positive culture, and happy customers.
Stephen Spencer, Ambience Director